It is very unusual for the product itself to leak. If you find that your diffuser seems to be leaking, it may be due to one of the following reasons:
-Is the plastic cap fitted correctly?
To avoid leaks, it is important that the plastic cap is properly fitted to the water tank. If there is a gap between the plastic cap and the water tank, water vapor can leak out and condense on the inside of the ceramic shell. This causes droplets to form, run down the inside of the shell and end up around the diffuser.
- Is the diffuser placed near a cold surface?
If your diffuser is too close to a cold surface, such as a window on cold days, the vapor can condense against that surface and turn into water droplets that run down. If this happens, we recommend moving the diffuser to a warmer location.
Has water entered the fan pipe?
The fan pipe is the rectangular tube along one side of the water tank. If water has accidentally entered this tube during filling or emptying, it can damage the electronics and cause water to flow through the diffuser and collect underneath it. If you think water has entered the fan pipe, unplug the cord immediately and let the diffuser dry at room temperature for three days. After drying, plug in the cord and try to start the diffuser again.
If you have followed these steps and the problem persists, please contact us for further assistance.